Give your customers a faster, more natural way to share feedback. Launch in minutes with a simple link, QR code, or embed, no developers required.
Voicebox can instantly turn any physical touchpoint into a voice channel. Print a QR code on packaging, signage, tables, receipts, or even staff badges.
Customers scan, speak, and their feedback is captured in seconds. Perfect for retail stores, restaurants, events, or anywhere you want to bridge offline to online.
A Voicebox link can be dropped into an email, an SMS, a social post, or a website button. With one click, customers can start recording feedback immediately.
This makes it easy to add voice collection to existing digital journeys without any design or dev work.
Bring Voicebox directly into your web experiences. With 1 line inserted into your code, you can display the recorder inside your page (Iframe) or trigger it as a widget when a customer clicks a button (JS embed).
Both methods keep users on your site while capturing voice feedback, giving you control over when and how the recorder appears.
Voicebox can be launched inside mobile apps using a webview. This makes it easy to collect voice feedback without building a custom recording feature.
Simply load a Voicebox link in a secure view and you’re ready to go. Customers never have to leave your app and all feedback flows into the same dashboard.
Tailor your links dynamically with parameters. Make every piece of feedback richer and more useful.
Parameters are little add‑ons you can attach to a Voicebox link. Think of them like labels or tags. They help you add extra context such as who the customer is, what question you want to ask, where the feedback was given or which campaign it came from.
By using parameters, every message becomes smarter. Instead of just a recording, you also see the story around it: the prompt that was asked, the location or the marketing campaign it came from.
How it works
This simple structure lets you pass extra details into every voicebox, and that metadata flows back into your dashboard, analytics, and CRM.
A VBX link starts with a base URL, like https://vbx.to/@handle. Add a question mark ? followed by small key=value pairs.
Use parameters like email or phone to automatically fill in customer details. This removes friction for the user and lets you connect voice feedback directly with existing customer records in your CRM.
Change the on-screen question by adding a prompt or prompt_id. This makes it easy to test different questions or tailor the message to specific contexts, such as checkout vs delivery.
Attach a location parameter to capture where the feedback was recorded. You can use simple labels like nyc-store or precise coordinates to understand performance across sites, rooms or regions.
Add UTMs or custom IDs (e.g. utm_campaign, user_id, order_id). These parameters tie each piece of feedback back to your marketing efforts, transactions or customer journeys, making insights directly actionable.
Scenario context
Imagine a national retail chain running a seasonal campaign.
They want to measure how well checkout staff are performing in a specific store, while also tying that feedback to their fall sale promotion and linking it back to individual customers in their CRM. A marketing manager sends a follow-up newsletter after purchase with this link embedded.
Here's the full link:
https://vbx.to/@rose?prompt="How was your checkout experience?"&email=stacy@gmail.com&location[name]=store-12&utm_source=newsletter&utm_campaign=fall-sale&user_id=99821
Why it matters:
With parameters, the retailer knows who gave feedback, where it came from, what campaign influenced it, and which part of the experience was in focus. That context makes insights far more actionable than generic surveys.
Impact
This campaign revealed that Store 12 had longer checkout times during the fall sale, hurting conversions. Managers quickly adjusted staffing, boosting both sales and customer satisfaction.
Example breakdown
Base URL:
https://vbx.to/@rose→ sets the question shown to the customer.
Prompt:
prompt=How was your checkout experience? → asks a specific, context-rich question related to in-store checkout.
Email:
email=stacy@gmail.com → pre-fills the customer’s contact info so feedback is automatically linked to Stacy’s profile.
Location:
location[name]=store-12 → identifies which store the feedback is tied to, allowing comparisons between Store 12 and other locations.
UTM Source:
utm_source=newsletter → shows that the feedback came from a follow-up email campaign.
UTM Campaign:
utm_campaign=fall-sale → connects feedback to the seasonal promotion running at the time.
User ID:
user_id=99821 → links the response directly to Stacy’s customer ID in the retailer’s CRM, enabling personalized follow-up.
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